Refund Policy

Welcome to Evanico Cosmetics Pvt Ltd's Refund Policy. This policy details the terms and conditions for refunds on online purchases made through our website.

1. Eligibility for Refund:

We want you to be satisfied with your purchase. Eligibility for a refund is determined under the following circumstances:

  • Damaged or Defective Items:
    • We gladly offer refunds or replacements for products that arrive damaged or defective.
  • Dissatisfaction:
    • If you are unsatisfied with your purchase, please contact us within 5 days for a refund.

2. Refund Process:

To initiate a refund, please follow these steps:

  • Contact Customer Service:
    • Notify our Customer Service team via email at or by phone at 9899992992 about the issue.
  • Return Instructions:
    • Follow the provided instructions for returning the item. Ensure the product is in its original packaging.

3. Refund Time Frame:

Refunds will be processed within 8 - 15 days of receiving the returned item.

4. Exceptions:

  • Personalized Items:
    • Unfortunately, we cannot refund personalized items unless they are defective.

5. How Refunds Are Issued:

  • Original Payment Method:
    • Refunds are issued to the original payment method used for the purchase.
  • Gift Cards:
    • If the item was purchased using a gift card, a new gift card will be issued for the refund amount.

6. Return Shipping Costs:

  • Damaged or Defective Items:
    • In case of product damage or receipt of an incorrect item, customers are requested to record the unboxing process through video documentation.
    • Before initiating a return, kindly share the video with us, as it is a prerequisite for processing a refund.
    • Please note that once the bottles are opened, returns and refunds will not be applicable.
    • Your cooperation in following this procedure is highly appreciated.
  • Dissatisfaction:
    • Return shipping costs for dissatisfaction are the responsibility of the customer.

7. Cancellation Policy:

  • Order Cancellation:
    • If you wish to cancel your order, please contact us within 24 hours of placing the order.

8. Refund Contact:

For any refund-related inquiries, please contact our Customer Service team via email at or by phone at 9899992992.

9. Future Updates and Growth:

We may update our Refund Policy periodically to align with evolving business practices and legal requirements.
Your satisfaction is our priority at Evanico Cosmetics Pvt Ltd. If you have any questions or concerns, please reach out to our Customer Service team via email at or by phone at 9899992992.

Thank you for choosing Evanico Cosmetics Pvt Ltd!